Question 1

Why does the COCOBIO firelighter have a hole in the center?

Accepted Answer

The 12 mm center hole is an engineered feature. It creates a 'Chimney Effect' — drawing oxygen directly into the core. This lets the firelighter ignite faster, burn hotter, and hold a consistent flame versus solid cubes that only burn on the surface.

Question 2

How does this compare to cheap paraffin / lighter-fluid firelighters?

Accepted Answer

Those products commonly use paraffin and petroleum distillates. CB-FL100 contains neither: coconut coir, coconut pith and a plant-based binder only. Independent emission testing is in progress.

Question 3

What is the MOQ (Minimum Order Quantity) for OEM Private Label?

Accepted Answer

Our MOQ is strictly 1 × 20ft Container. We are a factory-direct B2B manufacturer, not a retailer — which lets us offer factory-direct pricing for wholesale distributors and global brands.

Question 4

Does the EUDR apply to this product?

Accepted Answer

EUDR covers seven commodities: cattle, cocoa, coffee, oil palm, rubber, soya and wood. COCOBIO contains none of them — only coconut coir, coco peat and a plant-based binder. The product is therefore OUT OF SCOPE of the EUDR: importers are not required to file a due-diligence statement for it. Supplier declarations and origin traceability documents are available on request.

Question 5

What are the product's exact ingredients?

Accepted Answer

Three ingredients only: (1) Coconut coir. (2) Coco peat. (3) Plant-based binder. No paraffin, no kerosene, no palm derivatives, no added oil, no chemical additives.

Question 6

Can I order samples before a full container?

Accepted Answer

Yes. We offer a sample-pack service shipped internationally via courier; samples are free of charge — the recipient only covers the international courier shipping. Contact us on WhatsApp +84 765 866 778 to arrange.

Question 7

What is the production lead time for an OEM order?

Accepted Answer

First order: 30–40 working days from artwork approval to cargo-ready, depending on the season (the rainy season can extend timelines due to its effect on raw-material processing). Reorders: 25–30 working days. We provide a specific written timeline when your order is confirmed.

Question 8

Is COCOBIO™ Halal compatible?

Accepted Answer

COCOBIO™ is fully compatible with Halal standards. The product is made 100% from coconut coir, coco peat and a plant-based binder — no alcohol, no chemical additives and no animal-derived ingredients. We're ready to provide a complete documentation package (MSDS, origin declarations, supplier confirmations) to support our partners through the certification review process.

Question 9

How can I make sure the product complies with regulations in my market?

Accepted Answer

Under a Private Label model, owning the brand means owning the compliance file. Our role is to prepare an accurate technical document set so you can complete import procedures smoothly in any market. EUROPEAN UNION: under the GPSR, the party whose brand is on the product — the EU importer — is the responsible entity; you hold that role directly, with no need for a third party. EN 1860-3 is not a legal requirement, but German and Nordic retailers often ask for the DIN CERTCO certification, so it's worth budgeting for if you're pursuing those channels. Under the EUDR, the product contains none of the seven listed commodities, so no due-diligence statement is required. SAUDI ARABIA & GCC: registration runs through the SABER platform; by regulation, the Saudi-based importer is the party who registers and whose name appears on the Product Certificate of Conformity (PCoC). For firelighters, the process is fairly light — mainly a self-declaration plus a Shipment Certificate of Conformity (SCoC) for each import. UNITED STATES: the product falls outside CPSC regulation (16 CFR 1210/1212) since it isn't a device with an ignition mechanism. California's Proposition 65 is the key requirement here — PAH testing is currently under way at an independent laboratory (SGS); we will send you the report as soon as it is issued. FROM US: we provide the full package — technical data sheet (TDS), MSDS, origin declarations and independent test reports. Just let us know your target market, and we'll tailor the documentation accordingly.

Question 10

Can you customize the packaging for retail (e.g. Amazon FBA)?

Accepted Answer

Yes — full OEM / Private Label is a core service. Whether you need a simple white-label box, a custom printed kraft box, or Amazon FBA-compliant packaging, our team handles the full design and production according to your required SKU quantities. One thing worth flagging early if FBA is your route into the EU: selling to EU consumers without an EU-established entity means an EU Responsible Person must be appointed and their contact details printed on the pack — marketplaces check this at listing level. If you are already importing through your own company, that box is ticked.

Question 11

How is the product shipped, and do you support first-time importers?

Accepted Answer

Sea freight from Da Nang Port, with standard Incoterms of FOB Da Nang or CIF to major ports (air freight available for sample orders only). We also support first-time importers with full export documentation (invoice, packing list, C/O, B/L), forwarder liaison, and payment-term discussion — WhatsApp +84 765 866 778.

Question 12

What is the shelf life?

Accepted Answer

24 months stored cool and dry, away from moisture. The plant-based binder remains stable up to approximately 75–78 °C. Keep away from open flame and direct heat sources.

Precision-Engineered Ignition. A cube with a centre-hole air channel.

Cube-shaped Firelighter

Center-Hole Air-Flow Design

Low-smoke coconut firelighters

starts with documentation.

From one box on a shelf

to a full container for your market.

Coconut coir, coconut pith,

Neither does the food cooked over it.

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Our factory. Your market.

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Questions buyers ask

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on a documented product.